Privacy Policy

1. Scope

This policy explains how Agent Axis collects, uses and shares information when you visit our website or use our platform. It covers information we handle as a controller, and describes how we process customer data on behalf of our customers as a processor.

2. Information we collect

Account information such as name, email, agency name and billing details. Usage information such as log data, device and browser information, and feature interactions. Communications content you create in the platform, including contacts, call recordings, messages, notes and consent records.

3. How we use information

To provide, secure and improve the services; to authenticate users; to process payments; to provide support; to send service and administrative messages; and to comply with legal obligations.

4. Customer data processed on your behalf

When you upload or generate data about consumers, you are the controller of that data and we process it under your instructions to operate the services. You are responsible for the lawful basis and consent behind that data.

5. Call recording and messaging data

Calls and messages sent through the platform may be recorded or stored, including disclosure prompts, consent records and retention settings. You configure recording and retention behavior for your workspaces and remain responsible for compliance with applicable recording and consent laws.

6. Cookies and analytics

We use cookies and similar technologies for authentication, preferences, security and product analytics. You can control cookies through your browser settings, though some features may not work without them.

7. How we share information

With service providers who host infrastructure, deliver telephony and messaging, process payments and provide support tooling; with third-party integrations you enable; when required by law or valid legal process; and in connection with a merger, acquisition or asset sale.

We do not sell personal information.

8. Security

We use administrative, technical and organizational safeguards including encryption in transit, access controls and audit logging. No method of transmission or storage is completely secure.

9. Retention

We keep information for as long as your account is active and as needed to provide the services, then for the period required to meet legal, accounting and dispute-resolution obligations. Recording retention follows your workspace configuration.

10. Your rights

Depending on where you live, you may have rights to access, correct, delete, port or restrict processing of your personal information, and to withdraw consent. Consumers whose data was uploaded by one of our customers should contact that customer, and we will assist them in responding.

11. International transfers

Information may be processed in countries other than the one you live in, using appropriate transfer safeguards where required.

12. Children's privacy

The services are not directed to children and we do not knowingly collect personal information from anyone under 16.

13. Changes to this policy

We may update this policy and will post the revised version with a new effective date. Material changes will be communicated through the services or by email.

14. Contact

Privacy questions and requests can be sent to support@agentaxis.com.